Markets

For Gulf customers, in Arabic and English.

Bilingual websites and stores for your customers in the UAE, Saudi Arabia and Qatar. We design the Arabic version as carefully as the English, set up the payment methods used in the region and plan content around Ramadan, Eid and national days.

Currency
AEDAEDSARQAR
Language
العربية and English
Payments we consider
Apple PayTabbyTamaramada
Local time in Dubai

Dubai · The Gulf

Selling in the Gulf: three countries, three sets of rules

VAT
5% in the UAE and 15% in Saudi Arabia; each Gulf country sets its own regime.
Currencies
UAE dirham, Saudi riyal and Qatari riyal, all pegged to the US dollar.
Customs
A common Gulf tariff of 5% applies to most imported goods.
Cancellation
In Saudi Arabia, 7 days from receipt to cancel an online purchase, with exceptions.
Working week
The weekend is Saturday and Sunday in the UAE, Friday and Saturday in Saudi Arabia and Qatar.

General information, not legal or tax advice. Sources: UAE Federal Tax Authority, ZATCA, Saudi E-Commerce Law.

The Dubai skyline and the Burj Khalifa at dusk, seen across calm water
Photo: Sudhev Suresh / Unsplash

Ready to launch

What we set up for the Gulf

Before your site or store goes live in this market, each item is set up and checked, one by one.

Gulf storeReady to sell
  • Market and language plan
  • Bilingual page structure and addresses
  • Right-to-left design system
  • Arabic and Latin type pairing
  • Arabic and English copy
  • Regional currency and payment set-up
  • Delivery, duties and returns messaging
  • WhatsApp and Meta catalogue integration

The year in the Gulf

A calendar that shapes campaigns and service

Religious holidays follow the lunar calendar and arrive about eleven days earlier each year; national days stay fixed.

Moves each year

  1. Lunar Ramadan Content, imagery and service hours planned for the month.
  2. End of Ramadan Eid al-Fitr A gifting season; delivery cut-offs matter.
  3. About ten weeks later Eid al-Adha A second holiday period, with offices closed.

Fixed dates

  1. 22 February Saudi Founding Day Saudi Arabia
  2. 23 September Saudi National Day Saudi Arabia
  3. Late November White Friday Black Friday, as many retailers in the region call it
  4. 2 December UAE National Day United Arab Emirates
  5. 18 December Qatar National Day Qatar

If you do not sell online

One standard in both languages

Hotels, clinics, property and B2B companies in the Gulf win customers through enquiries and conversations. Both languages need the same care, from the first page to the reply.

  • Two complete versions

    The same content in Arabic and English, with the Arabic pages laid out right to left.

  • Enquiries by message

    WhatsApp and contact forms routed to the right person, with replies in the customer’s language.

  • Hours that match the week

    Opening hours for the local weekend and for Ramadan, kept up to date on the site and on Google.

  • Privacy in both languages

    Privacy notices prepared for the UAE and Saudi data protection laws (PDPL) and checked by your adviser.

Packages

Choose the level of work that fits

Every project is scoped to the brand. Prices are shared in a proposal after a short conversation.

Starter

The first step before you commit: a short sprint to decide the first country, the language balance, the platform and a budget range.

Ideal for: Brands weighing the UAE, Saudi Arabia or Qatar as a first Gulf market

What’s included

  • First country and language priorities
  • Platform and payment options
  • Page structure and plan
  • Budget range

Scale

For selling directly to Gulf customers: everything in Growth, plus a bilingual Shopify store with the region's currencies and payment methods.

Ideal for: Premium brands serving customers in the region directly

What’s included

  • Everything in Growth
  • Bilingual Shopify theme with right-to-left layouts
  • Shopify Markets for AED, SAR and QAR, with regional payment methods
  • Delivery, returns, and WhatsApp linked to your Meta catalogue

Not sure which one fits? Decide with us on a short call.

Questions

Questions clients often ask

If your question is not here, write to us.

Contact us

Do we need an Arabic version of our website for the Gulf?

It depends on the market. In the UAE, English carries much of premium commerce, and many brands launch in English first. In Saudi Arabia, Arabic is closer to essential, and a local adviser can confirm any language requirements that apply to you. We recommend deciding per market, and when Arabic is added, designing it as a first-class version rather than a translation layer.

How do you handle right-to-left design?

We design right-to-left layouts deliberately. Navigation, icons, carousels, forms and product pages are mirrored where that feels natural, and left alone where it does not, such as logos, product imagery and many numbers. Arabic typefaces are chosen to sit well beside your Latin brand type, and every template is tested in both directions before launch.

Which payment options matter in the Gulf?

Cards and wallets such as Apple Pay are the foundation, and in Saudi Arabia support for mada, the national debit network, matters. Instalment providers such as Tabby and Tamara, where available, and cash on delivery are options to evaluate, each with its own costs. We compare what your payment provider supports and set up the options that suit the brand.

Can we sell to Saudi Arabia or the UAE from abroad?

Many brands sell across borders, but customs, tax registration and any licensing depend on your structure and your products; some choose a local entity or a distributor instead. These are questions for specialist legal, tax and logistics partners, and we work alongside the advisers you choose, then design the store around the structure you decide on.

Can our customers reach us on WhatsApp?

Yes, where it suits your service model. Many customers in the region prefer messaging to email or forms, and a quick, well-handled conversation can be the step before an order. We connect WhatsApp to product pages and your Meta catalogue with Meta's business tools; you decide who answers and when, and we design the flow around that.

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